Privacy policy of Complaints Channel

Privacy policy of Complaints Channel


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Data controller

Aciturri Aeronáutica, S.L.U., with registered office at calle Ayuelas 22, Miranda de Ebro (Burgos), Spain, and identification number ES-B-09.479.858, as the parent Company of Aciturri Group (hereinafter, “ACITURRI”), shall be the controller for the personal data facilitated by you by means of the complaint channel of this Website, for the purposes of managing and operating of the Complaints Channel.

In any event, if necessary for the complaint management, the data may be transferred to other companies of ACITURRI group.


Management of the information system of the complaints channel as well as, where applicable, assessment, processing and resolution of the complaint received.

Legal grounds

The legal grounds for the processing are the following:

  • the public interest in the prevention of crime;
  • if the acts complained of affect an employee of ACITURRI, the power of the entity to manage its workforce and, where applicable, to take the appropriate disciplinary measures under the auspices of the employment contract agreed between the parties.
  • the legitimate interest of ACITURRI in preventing irregularities and/or breaches in the provisions set out by its Code of Conduct and in the overall management of human resources within ACITURRI.


Access to the data held in these systems shall be limited exclusively to those who, whether internal to the entity or not, perform the duties pf internal control and compliance, or the data processors who may be designated for the purpose.

Nevertheless, access by other persons, or even communication of the data to third parties, shall be legally admissible when this is necessary for the adoption of disciplinary measures or for the purposes of any legal action that may be proper. Without prejudice to notification to the competent authority of acts constituting criminal or administrative offenses, and solely in the case where the adoption of disciplinary measures may be appropriate, this access shall be granted to the persons responsible for management and control of human resources.

The complainant shall be liable, in all cases, for the truthfulness of the data facilitated, and the Data Controller reserves the right to reject false complaints, without prejudice to such other actions as may be proper in law.

Storage period

The time indispensable to decide whether the launch of an investigation into the acts alleged is proper. In any case, once three months have elapsed since the data were entered, they will be erased from the complaints system. If retention of the data is necessary to continue the investigation, they may be further processed in a different environment by that area of the entity responsible for the cited investigation.

Those complaints which have not been processed may only appear in anonymized form.


You have the rights of access, rectification, erasure, objection and restriction of processing for your personal data.

The data subject may exercise the cited rights before Aciturri Aeronáutica, S.L.U. at any moment and without charge, by sending their request, together with their identification data, including a copy of their identity document, by email to:, or by letter to: Aciturri Aeronáutica, S.L.U., Subject: Protection of personal data. Address: Polígono Industrial de Bayas, Calle Ayuelas, 22 – 09200 - Miranda de Ebro (Burgos), Spain. On this point, you are informed that forms for exercising the cited rights are available to you on the website of the Agencia Española de Protección de Datos. You are likewise informed that you may at any moment lodge a complaint with the aforementioned Agencia, should you consider that any kind of breach in relation to the processing of your personal data has taken place.